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Frequently Asked Questions

Bill Me Later Basics

What is Bill Me Later?

Bill Me Later is a PayPal service that lets you buy now and pay later. It’s a secure, instant, and reusable credit line that doesn’t require you to keep another credit card in your wallet. Bill Me Later is offered as a payment option at thousands of online stores. (Bill Me Later is subject to credit approval and offered by Comenity Capital Bank). Bill Me Later lets you pay for your purchases in 2 simple steps—just enter your birth date and the last 4 digits of your Social Security number and accept the terms. Approval takes only seconds. Set Bill Me Later as your preferred payment method and you’ll speed through PayPal checkout even faster. And it gets better: you’ll get access to special offers, like 6 months special financing. (Minimum purchase and payments may be required).

How can I get Bill Me Later?

Simply log in to PayPal.com and apply for a Bill Me Later account—it takes just a few seconds. Just enter your birth date and the last 4 digits of your Social Security number and accept the terms. Approval takes only seconds. Don’t have a PayPal account? No problem—you can apply for Bill Me Later here.

How does Bill Me Later work with PayPal?

The next time you check out with PayPal, select Bill Me Later as your payment method. A window will appear on your screen asking for your birth date and the last 4 digits of your Social Security number. Once you accept the terms, approval takes just seconds; Bill Me Later will then be added to your PayPal account automatically. Have an existing Bill Me Later account? It’ll be added to your PayPal account as soon as you complete your purchase.

It’s a smart idea to link your PayPal and Bill Me Later accounts—you’ll be able to speed through checkout, manage your accounts in one place at PayPal.com, and even pay your Bill Me Later bill with your PayPal balance. You can also keep track of all your purchases. Link now.

I just used Bill Me Later. Now what?

Shortly after your first purchase, you’ll receive a welcome email (if you didn’t receive this email, please update your spam filters to accept Bill Me Later messages). Then, about 10 to 14 days after your purchase ships from a retailer or your travel is ticketed, you’ll receive a billing statement in the mail. If you opened your account via PayPal or eBay, your statement notifications will arrive via email. You can also log in to PayPal.com at any time to view your purchases and keep track of when payments are due.

If you have not already linked your PayPal and Bill Me Later accounts, take a moment to link them now to get the most from Bill Me Later—including PayPal Purchase Protection (on eligible purchases), the ability to use Bill Me Later anywhere PayPal is accepted, and Bill Me Later promotional financing offers at thousands of retailers that accept PayPal.

Do I get promotional financing on all of my Bill Me Later purchases?

Offers will vary depending on where you shop and how much you spend. Thousands of merchants that accept Bill Me Later offer extended payment options. To view a list of current offers, click here.

With these additional offers, you can still take longer than the usual monthly billing cycle to pay for purchases that aren’t eligible for special financing. If you choose to do so, interest will apply.

To help you understand how much time you have to pay, you can view your statement to see promotional financing purchases and payment information. Just log in to your account and click Statements. You can also view this information on your monthly billing statement. For more information about promotional financing offers or your specific promotional purchases, Contact Us.

Bottom line: You’re in control with promotional financing from Bill Me Later. Even when your purchases qualify for promotional financing, you can choose to pay your balance in full by the promotion expiration date to avoid interest, or you can take more time (with interest).

Is there an annual fee to use Bill Me Later?

There is no annual fee for using Bill Me Later.

What is my Annual Percentage Rate (APR)?

The Annual Percentage Rate is 19.99%. The Minimum Interest Charge is $2.00. Of course, you can choose to pay your entire balance by the payment due date and not incur interest charges.

If I pay late, will I be charged a fee?

If a minimum payment is not received by your payment due date (found on your statement) you will be charged a late fee in the amount of the missed payment—up to $25 the first time you are late. Subsequent late payments will be charged a late fee up to $35.

What is my credit line and how can I increase it?

When you open your Bill Me Later account you’ll receive a credit line equal to the amount of your first Bill Me Later purchase or $250, whichever is greater (your credit line will never be less than $250). As you continue to make purchases, your credit line may increase. When you attempt to make a purchase for an amount above your credit line, it will be treated as a request for a credit line increase.

Your eligibility for a credit increase is determined by your credit history and customer history with Bill Me Later. This process happens seamlessly during checkout—you don't need to do a thing and it won't slow down your checkout.

What does “subject to credit approval” mean?

Bill Me Later is a credit line provided by Comenity Capital Bank. Comenity Capital Bank will review and consider your credit report and other credit-related information prior to opening your account and establishing your credit line. Creditworthiness is determined by Comenity Capital Bank and only takes a matter of seconds as part of the checkout process.

Do you review my credit report every time I make a purchase?

No—a credit report is reviewed when you apply for a Bill Me Later account and occasionally when you ask for an increase in your credit line. Periodically, updates of your report are obtained, but these updates have no impact on your credit score. Your account is reviewed quarterly.

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Promotional Financing + Offers

Which types of promotional financing does Bill Me Later offer?

  • “No Payments + No Interest if Paid in Full by…”: With this option, you don’t have to make monthly payments and interest will accumulate during the promotional period, starting from the date of your purchase. If you pay your balance in full by the promotion expiration date, you won’t be charged interest. If you don’t pay your balance in full by the promotion expiration date, the accumulated or “deferred” interest will be added to your account balance (Minimum purchase may apply).
  • “No Interest if Paid in Full by…”: This option requires you to make minimum monthly payments, as described in your billing statement. Interest will accumulate during the promotional period, starting from the date of your purchase. If you pay your balance in full by the promotion expiration date, you won’t be charged interest. If you don’t pay your balance in full by the promotion expiration date, the accumulated or “deferred” interest will be added to your account balance (Minimum purchase may apply).

When you use Bill Me Later through PayPal to make your purchase and spend $99 or more, your purchase will be eligible for “No Payments + No Interest if paid in full in 6 months.”

How can I find merchants who offer promotional financing and special offers?

Browse today’s promotions and discounts. Also, you can get 6 months to pay on all purchases of $99 or more when you pay with PayPal.

How can I avoid paying any interest on purchases I make using Bill Me Later’s “No Payments + No Interest” or “No Interest if Paid in Full By” promotional financing options?

To avoid interest charges, be sure to pay your promotional balances in full before the expiration date. The easiest way to track this information is to review the “Active Promotions” section of your online statement, or check the current balance amount in the “Deferred Interest Summary” section of your paper statement.

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Using Bill Me Later with PayPal

How does Bill Me Later work with PayPal?

The next time you check out with PayPal, select Bill Me Later as your payment method. A window will appear on your screen asking for your birth date and the last 4 digits of your Social Security number. Once you accept the terms, approval takes just seconds; Bill Me Later will then be added to your PayPal account automatically. Have an existing Bill Me Later account? It’ll be added to your PayPal account as soon as you complete your purchase.

Why should I link my Bill Me Later and PayPal accounts?

Linking your accounts means you’ll be able to use Bill Me Later at most places PayPal is accepted. You’ll also get six months to pay for your purchases of $99 or more via Bill Me Later through PayPal—and you could score deals such as free shipping, valuable discounts and promotional offers! By linking PayPal and Bill Me Later, you can also easily manage both accounts—pay your bill, view recent activity, set payment reminders, and much more at PayPal.com when you link your accounts.

I have a separate Bill Me Later account. How do I add it to my PayPal account?

It’s easy! There are three ways to link your Bill Me Later and PayPal accounts:

  • Log in to your PayPal account, click Profile, select “Bill Me Later,” then click Update Preferences.
  • Click here or enter billmelater.com/linkpaypal into your browser for step-by-step instructions.
  • The next time you’re checking out with PayPal, just select Bill Me Later as your way to pay.

I’ve linked my Bill Me Later and PayPal accounts. Do I still need to register?

Yes. Registering gives you access to up-to-the-minute account activity, special discounts, free shipping, and promotional financing offers from your favorite merchants. Click here to register your Bill Me Later account in seconds.

Can I use Bill Me Later to send money?

Yes! You can now send money with Bill Me Later. It’s easy—simply log in to PayPal.com and select the Send Money tab. Enter the recipient’s email address or phone number, amount, and transaction type. Click Change to select Bill Me Later as your payment method, then confirm your payment details. Your transaction will appear on your monthly Bill Me Later statement. When you use Bill Me Later to send money with PayPal, a flat fee of 2.9% + $.30 US dollars (USD) per transaction is included in your payment total. This is the same fee you pay when you use a debit or credit card to send money through PayPal. This feature is not available on mobile devices.

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Managing Your Account and Paying Your Bill

How do I pay for my Bill Me Later purchases?

Log in to PayPal.com and choose the monthly payment option that works best for you:

  • Pay when your statement arrives.
  • Pay before your promotional financing period ends (minimum monthly payments may be required).
  • Spread out your payments over time (interest may apply, minimum monthly payments may be required).

To schedule or make a payment:

  • Click on Schedule Payment within your account.
  • Choose the payment date and enter the amount due. Remember, to avoid late fees, choose a date before your actual payment due date.
  • Pay your Bill Me Later bill using your bank account or your PayPal balance. We don’t accept cash or debit/credit card payments for Bill Me Later.

You can also pay your bill by phone through our automated service at 866-380-3752, or pay by mail by sending your check or money order to Bill Me Later, P.O. Box 105658, Atlanta, GA, 30348-5658.

Please include your Bill Me Later account number (this can be found on your account statement) on your check or money order. Remember, we don’t accept cash or debit/credit card payments. Please do not send payments to the merchant where you made a purchase.

I used Bill Me Later when checking out with PayPal. Who do I make a payment to—Bill Me Later or PayPal?

You make payments to Bill Me Later. You can pay your Bill Me Later bill by logging in to either your Bill Me Later account or your PayPal account. You can also pay your bill by phone through our automated service at 866-380-3752, or pay by mail by sending your check or money order to Bill Me Later, P.O. Box 105658, Atlanta, GA, 30348-5658. (Remember, we do not accept cash—and don’t forget to write your Bill Me Later account number on your check or money order.)

How is my minimum payment due calculated?

Your minimum payment due each month will be the greatest of: (A) $25.00; (B) $35.00 if you did not pay the minimum payment due required in one of your six (6) previous billing cycles; (C) 3.0% of the total balance on your account (excluding balances for purchases or cash advances that were made using promotional financing that had not expired as of the last day of your billing cycle); or (D) 1.0% of the total balance on your account (excluding balances for purchases or cash advances that were made using promotional financing that had not expired as of the last day of your billing cycle) plus any interest, late fees or other fees charged during your billing cycle. Your minimum payment is rounded down to the nearest whole dollar.

When will my online payment post?

If you're trying to make a payment for today, you need to schedule it no later than 11:59 p.m. Pacific to get same-day credit. Payments scheduled for a future date will be processed on the date you select. Although we do not process payments on weekends or holidays, you'll receive credit for making a payment on those days. All payments may take up to 3 business days from the date they are processed to appear in your Financial Summary.

How are my payments applied?

Your payments are automatically applied in a particular order depending on the financing options you selected for your online purchases.

  • First, we’ll apply your payment to promotional balances where the promotional period is ending in the next 2 billing cycles. Promotional balances include balances for purchases made using our “No Payments + No Interest if Paid in Full By” or “No Interest if Paid in Full By” options.
  • Second, we’ll use your payment to reduce any revolving balance on your account during the billing cycle (the part of your balance that is not tied to any promotional offers, or the promotional period has already expired and you are still making payments).
  • Third, if you do not have any expiring promotions or a revolving balance, we will apply your payment to promotional balances that expire more than 2 billing cycles from the date we receive your payment. If you have multiple promotions that expire on different dates, we’ll divide up your payment proportionally among those balances until they are paid in full.

To avoid any interest charges, be sure to pay your promotional balances in full before the expiration date. You can find this information by reviewing the “Active Promotions” section of your online statement, or by checking the current balance amount in the “Deferred Interest Summary” section of your paper statement.

The order in which we apply your payments was set according to the consumer protection guidelines in the Credit Card Accountability, Responsibility, and Disclosure (Credit CARD) Act of 2009. If you’d like us to change the way a payment was applied, simply call us at 866-528-3733, Monday–Sunday, 7 a.m. to midnight ET.

My payment is late. Will I be charged a fee?

If a minimum payment is not received by your payment due date on your statement, you will be charged a late fee in the amount of the missed payment – up to $25.00 the first time you are late. Subsequent late payments will be charged a late fee up to $35.00.

How can I increase my credit line?

When you attempt to make a purchase for an amount above your credit line, it will be treated as a request for a credit line increase. Your eligibility for a credit increase is determined by your credit history and customer history with Bill Me Later. This entire process happens seamlessly during the checkout process—you don't need to do anything on your end, and it won't slow down your checkout.

How do I stop paper billing?

We’re so happy you’ve decided to go green! To sign up for paperless billing, log in to your Bill Me Later account, click Manage Account, and choose Statement and Disclosure Delivery Preferences. It typically takes 2 billing cycles for this change to take effect, or access your account online at any time to view the amount due and make payments.

Why do I have two Bill Me Later accounts?

We apologize for the confusion. Occasionally we assign a customer a second account when a purchase is made using information that differs from what is currently in a customer’s account profile. We’re happy to correct this issue for you. Please call Customer Service at 866-528-3733 Monday-Sunday, 7 a.m. to midnight ET.

How do I change my name on my Bill Me Later account?

If you’ve changed your name legally or you need to correct the spelling of your name, please call Bill Me Later Customer Service at 866-528-3733 Monday-Sunday, 7 a.m. to midnight Eastern. Just remember, you will also need to make the name change to your PayPal account. You can contact PayPal Customer Service at 888-221-1161 Monday-Friday from 6 a.m. to midnight and weekends from 8 a.m. to 10 p.m. Central. A Bill Me Later Customer Service representative can also transfer you.

I’m having trouble making my payment—can you help?

If you need assistance, please call Customer Service at 866-528-3733 Monday-Sunday, 7 a.m. to midnight Eastern.

Why am I getting multiple calls from Bill Me Later?

If you have been receiving calls from Bill Me Later, please call us back right away. There could be an issue with your account that we need to resolve. Please call Customer Service at 866-528-3733 Monday-Sunday, 7 a.m. to midnight Eastern.

How do I close my Bill Me Later account?

We’re sorry to see you leave! If you’d like to close your account, please call Customer Service at 866-528-3733 Monday-Sunday, 7 a.m. to midnight Eastern. You can also send us a letter including your account number to:

Bill Me Later
PO Box 5018
Timonium, MD 21094

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Technical Support

Which Internet browsers does your site support?

Internet Explorer version 8.0 and higher, Firefox version 3 and higher, Google Chrome version 6 and higher, and Safari version 5 and higher.

I’m having trouble printing my statement. What printer settings should I use?

If you’re a PC user, page scaling should be set to “Fit to Printable Area,” “Shrink to Printable Area,” or “Shrink Oversized Pages.”

For Mac users, select “Scale to Fit” and choose “Print Entire Image.”

Note: Exact wording and options may vary depending on the version of Adobe Reader installed on your computer. However, these are the default settings for printing PDF files, so if you changed your settings and things still aren’t working, just revert back to the default settings and your statement should print.

I’m having problems logging in to my account.

Please note that your user ID and password for Bill Me Later aren’t the same as the site where you shopped.

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Purchases and Returns

How do I return a purchase?

If you need to return an item you purchased, please work directly with the store you purchased from. Bill Me Later cannot accept returned items. We suggest you check the store’s website for a return policy or contact its customer service team directly.

How long will it take for a return to be credited to my Bill Me Later account?

Bill Me Later will credit your account no later than 3 days after receiving the credit notification from the merchant. If your credit has not posted to your account within this time, please contact the merchant directly or submit a dispute to Bill Me Later. See below to learn how to dispute a charge.

Does PayPal Purchase Protection apply to my Bill Me Later purchases?

When you check out with PayPal and pay with Bill Me Later, you are covered under PayPal’s Purchase Protection program. See Eligibility.

Does Bill Me Later protect me from unauthorized charges?

In addition to PayPal’s security, Bill Me Later provides "zero fraud liability" protection; the same protection provided by most major credit cards. This means you are not responsible for unauthorized charges.

And Bill Me Later has been designed with other features to help protect against unauthorized use of your account. Your identity is validated with your birth date and the last four digits of your Social Security number. This means you never need to enter an account number to purchase, which could be lost or stolen.

My account is in good standing and I have available credit. Why was I declined for a purchase I attempted to make?

We apologize for the inconvenience. We recommend trying your purchase again, and be careful to enter your information exactly as you have it listed in your account preferences. To double-check your account information, log in and click Manage Account.

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Billing Disputes

What is a dispute?

If you think your bill is incorrect or if you need more information about a transaction, you must submit a dispute in writing no later than 60 days from the date the billing statement containing the error(s) was mailed to you. Reasons for submitting a dispute can vary. On your behalf, we will research the dispute and contact you with the results. We appreciate your business and are committed to conducting a thorough investigation and responding to your dispute in a timely manner.

Many times disputed charges are legitimate charges that customers may not recognize or remember. Before disputing a charge, we recommend attempting to resolve the issue with the merchant. The merchant’s contact information may be available on your bill, on your purchase receipt, or on the merchant’s website. Refunds issued by the merchant typically appear on your account within 30 days. If you aren’t able to resolve your dispute with the merchant, you can submit your dispute to Bill Me Later for investigation. Your dispute must be submitted in writing within 60 days from the date the error first appeared on your statement.

How do I dispute a Bill Me Later purchase made with PayPal?

Bill Me Later purchases made through your PayPal account may be eligible for PayPal Purchase Protection (also known as PayPal Buyer Protection). If your transaction qualifies for PayPal Purchase Protection you are covered for the full purchase price plus the original shipping charges.

In order to dispute a charge made through PayPal and preserve your rights under PayPal’s Purchase Protection agreement (if eligible), you must submit your dispute through PayPal no later than 45 days from the date of the purchase or payment. You can submit your PayPal Purchase Protection dispute by logging into your PayPal account at PayPal.com and visiting the Resolution Center.

Alternatively, you can also choose to submit your dispute directly to Bill Me Later. Please keep in mind that doing so may void your PayPal Purchase Protection. If the 45-day timeframe for submitting a PayPal Purchase Protection has passed, you still may be able to submit your dispute to Bill Me Later for investigation. Disputes must be submitted in writing to Bill Me Later within 60 days from the date the billing statement on which the error first appeared was mailed to you.

How do I dispute a charge with Bill Me Later?

Please complete our Dispute Investigation Form and send it to us along with your supporting documentation to:

Bill Me Later
PO Box 5018
Timonium, MD 21094

You can also fax your completed form and documentation to us at 443-921-1996.

If you aren’t able to view or print the form, you can send a letter explaining your dispute to us at the address above. Be sure to include:

Your name
Account number (found on your billing statement or by logging in to your Bill Me Later account online)
Amount of the disputed charge and the date it was billed to your account
Explanation of the error

You must submit your dispute no later than 60 days from the date the billing statement containing the error or charge was mailed. You can call Customer Service, but calling does not preserve your rights under the Fair Credit Billing Act.

**If you see a charge on your account that you did not authorize or you suspect fraudulent activity on your account, please also call us immediately at 866-528-3733 Monday-Sunday, 7 a.m. to midnight Eastern.

How long will it take to resolve my dispute?

The majority of disputes are resolved within 60 days or less. However, the total dispute processing timeframe may take up to 90 days depending on the specific circumstances of your dispute.

What can I expect after I submit my dispute?

Once we receive your dispute, we will send you written confirmation that it was received and we will begin our investigation. The disputed amount will continue to appear on your bill, including interest charges, but we will not attempt to collect the disputed amount from you. You are responsible for making payments on any remaining balance owed on your account that is not in dispute.

We will notify you if we need additional information from you to process your dispute. Please be sure to respond promptly to any requests for additional information.

How can I check the status of my dispute?

We will send you notifications when we receive your dispute and if we need any additional information from you to investigate your dispute. We will also notify you of the outcome of our investigation once it is complete. You can also call Customer Service, for updates during the investigation.

How do I cancel a dispute?

If you’re able to resolve your concerns with the merchant after submitting a dispute to us, you can let us know by calling Customer Service or by sending us an email using the secure email form on the Contact Us, page.

How will I be notified when my dispute is resolved?

We will send you written notification of the outcome of your dispute. If the dispute is resolved in your favor, we will remove the charge from your account and you will not have to pay any interest charges related to the disputed amount.

If our investigation determines that the charge is valid, you will responsible to pay the disputed amount and any applicable interest charges. The total amount due, including any applicable interest or fees, will appear on your monthly billing statement.

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Layers Of Security

What is phishing?

Phishing is an attempt to steal your personal information—for example, account numbers and Social Security numbers—through fraudulent emails and websites.

How can I recognize phishing?

A few common signs that an email is fraudulent:

  • Impersonal, generic greetings, such as “Dear User” or “Dear [your email address]”
  • Typos and poor grammar
  • False sense of urgency
  • Links to fake websites
  • Attachments
  • Emails from companies or websites with which you don’t have an account

How do I know an email is from Bill Me Later?

  • You can expect to receive emails from Bill Me Later when your statement is ready, when we’ve received your payment, or if there’s an important announcement about your account. These emails will only contain the last 4 digits of your account number.
  • Bill Me Later will never send an attachment or software for you to download and will never threaten to suspend or close your account if you do not confirm your information.
  • Periodically we will send you special offers and announcements from BillMeLater.com.

Is Bill Me Later available at all eBay sellers?

Bill Me Later is available at eBay sellers based in the U.S. except for the following categories: adult, digital goods, weapons, alcohol, motors (except parts and accessories). Also, sellers that do not accept U.S. dollars as payment do not offer Bill Me Later. Bill Me Later can be used most places PayPal is accepted and to shop on eBay.

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Merchants/Sellers

How do I add Bill Me Later as a payment option on my website?

We’d love to help you add Bill Me Later to your website. To help us choose the best product integration for you, please call us at 877-419-6879.

I accept PayPal as a payment option on my site. How do I add Bill Me Later?

If you accept PayPal on your website, you may already be offering Bill Me Later through PayPal checkout. To find out for sure, call PayPal customer service at 877-579-5975.

If you don’t already accept PayPal on your website, visit paypal.com for more information on how to get the product that will best suit your business needs.

What are the fees for accepting Bill Me Later on my website?

Fees vary depending on your sales volume and product you plan to integrate.

What are the benefits to my customers of offering Bill Me Later on my website?

Bill Me Later allows your customers to pay for their purchases without entering credit card numbers or sharing personal financial details with you. It’s convenient and secure. And best of all, Bill Me Later customers get more time to pay by taking advantage of special financing programs, or by choosing to take extra time on non-promotional purchases and paying a competitive interest rate.

How difficult is it to integrate only Bill Me Later into my website?

It depends on a number of factors, but integrating Bill Me Later does require development resources. If you have a smaller site or don’t have development resources, your best bet may be to integrate PayPal Payments Advanced, which already has Bill Me Later integrated in it.

What should I do if my customers ask about why their Bill Me Later transaction didn’t go through on my website?

If a customer asks why a Bill Me Later transaction was not completed, please refer the customer to Bill Me Later customer support at 866-528-3733. Do not suggest reasons why the transaction was not completed. Do remind the customer that the purchase can still be made using PayPal with another funding source, like a bank account or credit card.

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Advertising Financing through Bill Me Later

What is the PayPal banner ad program?

PayPal offers free banner ads that you can place on your website, in emails, and on your eBay store. These banner ads tell your customers they can get 6 months financing on purchases of $99 or more through Bill Me Later.* And even though your customers get more time to pay, you get paid up front. The ads are free to use, so you don’t pay anything beyond what you're already paying for PayPal payment processing. To take advantage of the 6 months financing offer, your customers simply select Bill Me Later as their funding method during checkout.

Setup is easy: Just copy and paste a few lines of code to place banner ads on your website, in email communications, or on your eBay store. To learn more about how to advertise financing, just log in by clicking here. If you have a PayPal account, you can sign on using the same email address and password you would normally use for PayPal. If you're not using PayPal to accept payments on your website, you'll need to set up a PayPal account with a qualifying PayPal product before you can participate in the PayPal Financing program. To find out which PayPal products qualify, read about Eligibility.

*Applicable for qualifying purchases of $99 or more if paid in full within 6 months. Customers check out with PayPal and use Bill Me Later. Bill Me Later is subject to consumer credit approval, as determined by the lender, Comenity Capital Bank.

Need more help?

Didn't find what you're looking for? You may reach us by phone, mail, or secure email.

By Phone
(Monday-Sunday, 7 a.m. to midnight Eastern)
Within the U.S.: 866-528-3733
Outside the U.S.: 402-397-0212
For deaf and hard of hearing customers:
Dial 711 from anywhere in the U.S. to be connected to a telephone relay service operator or contact your relay service provider.

By Mail
Bill Me Later Correspondence
P.O. Box 2394
Omaha, NE 68103-2394

By secure email (login required)
Log in to send email now

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